How To Work As A Manager Of Shore Excursions?

A Shore Excursion Manager is responsible for selling shore excursions, providing briefings on different tours, and assisting guests in choosing the right excursion. The job purpose is to generate the highest possible revenue from the cruise line, in line with department policies and company sales targets. The Shore Excursion Manager is responsible for supervising excursion staff, organizing and selling these excursions, and capturing photos of passengers on deck and during shore excursions.

Key responsibilities include operational oversight, guest services, and sales-oriented and results-oriented roles. A minimum of three years shipboard experience or tour sales in a comparable setting is required, along with two+ years in management experience. The Shore Excursion Manager is responsible for supervising excursion staff, promoting and arranging excursions, training, coaching, and developing direct reports and members of the Shore Excursion team. They also monitor tours and inspect new excursions.

The Shore Excursion Manager must have experience in leading multi-cultural teams, be flexible, stress-resistant, and committed team players, and demonstrate the ability to work independently. There are 20 Shore Excursion Manager jobs available on Indeed.com, including facilitator, product manager, operations manager, and island shore excursions manager.

In summary, a Shore Excursion Manager is responsible for selling shore excursions, assisting guests in choosing the right excursion, and managing the staff to ensure smooth day-to-day operations.

What is a shorex assistant?

The Assistant Shore Excursion Manager is responsible for directing and coordinating activities of the onboard Shore Excursion department, aiming to maximize efficiency, economy of operations, and profits. They are responsible for evaluating and training staff members in tour sales, customer service, tour dispatch, and daily operational needs.

The Assistant Shore Excursion Manager must have a clear understanding of revenue and rating goals, develop an evolving plan to achieve or exceed these goals, monitor selling excursions, and oversee staff training and education. They also work with the Manager and HR in managing disciplinary issues, auditing Shore Excursion content on the TV channel and daily onboard newsletter, and working alongside the Manager and Tour Operators to streamline the tour dispatch process.

The Assistant Shore Excursion Manager must be familiar with all responsibilities of the Shore Excursion Manager, be available to step up if necessary, and actively participate in Pier Welcome Back, Officer, and Department Head Visibility and Guest Engagement as required by onboard management. They must be familiar with the Safety and Environmental Protection Policy and the SEMS, and provide effective Shore Excursion briefings and Q&A sessions with guests and colleagues.

How much does shorex pay Royal Caribbean?

The Shore Excursions Staff at Royal Caribbean Group is expected to earn between $3K and $5K per month, including base salary and additional pay. The average base salary is $4K. However, a total pay estimate for this role is not guaranteed due to limited pay data for similar job titles, employers, locations, and years of experience. No cash, stock, profit, commission, or tips bonuses have been reported for this role.

What are the disadvantages of shore excursion?

Cruise line excursions offer advantages such as traveling with a group of passengers and comparing notes with fellow shipmates. They are also reputable and licensed, unlike independent tours. However, downsides include potential long lines, crowded buses, and long stops at souvenir shops. Port tours can range from free on cruise lines like Viking, Crystal, and Uniworld to over $100 per person for higher-priced options like golf, helicopter rides, seaplane rides, and visits to ancient ruins.

Some lines even offer overnight excursions to swanky hotels or private limo tours. Traditional shore excursions are worth it for exploring sites far from the cruise dock, accessing historic monuments, forts, or castles, and learning more about a region.

What is the job of an excursion coordinator?

The Excursion and Activity Coordinator, in collaboration with the Excursion and Activity Manager, bears the responsibility of devising and implementing an activity program that is both enjoyable and safe, and which runs smoothly for all participants.

What’s the highest paid job on a cruise ship?

The highest-paying jobs on cruise ships include Executive Chef, Cruise Director, Chief Purser, Hotel Director, and Human Resources Manager. These positions are typically held by officers, department heads, and commission workers. Other factors affecting earning potential include cruise line, ship size, clientele, tips, and prior job experience. Contracts also play a role, with onboard positions being short-term, ranging from three months to one year, with renewable terms for those serving with excellence.

What is the lowest salary on a cruise ship?

The 25th percentile for salaries of cruise ship workers is $30, 000, with some outliers below this figure. The 75th percentile is $58, 000.

What is excursion management?

The objective of excursion management is to minimise the scope of the analysis by promptly providing the set of production tools that are likely to cause an excursion and the potential lots that may be impacted by the excursion in question.

What does a shore excursion associate do?

The role involves executing tactical plans to achieve revenue and sales targets, collaborating with the Operations and Revenue Team, employing effective marketing strategies, promoting tours to guests, monitoring the Shore Excursion Program, handling guest complaints, achieving guest satisfaction targets, promoting and processing Carnival MasterCard applications, maintaining professional relationships with Tour Operators, assisting with shore excursions, pier and lounge dispatch, participating in safety drills and trainings, and following all environmental and ECP policies and procedures.

Minimum requirements include experience in the hospitality industry, excellent command of the English language, competence in sales, understanding of marketing and promotion methods, revenue analytics, and revenue responsibility. High level of computer skills, including Microsoft packages, and a driver’s license are preferred. The ideal candidate should be approachable, a good listener, enjoy working in small teams, work under pressure, take initiative, have strong execution skills, be resourceful, adaptable, highly confident, and have a sense of fun, energy, and passion.

The position requires a six-month contract with a two-month vacation. The candidate must adhere to United States Public Health rules and regulations, be groomed meticulously, follow waste segregation procedures, and follow the Environmental Compliance Plan.

Are shore excursions worth it?

Shore excursions are a great way to make the most of your time in port, but a mix of guided tours and independent exploration can be the most value. Choose the best option based on your budget and interests, and consider both ship-sponsored and independent tour and activity options. If you want to stay on board while your ship is docked in a port that doesn’t interest you, that’s okay. There are several guides to choosing a cruise line, including the 5 most desirable cabin locations, the 8 worst cabin locations, the ultimate guide to packing, the most popular cruise lines, 21 tips and tricks, top ways cruisers waste money, and the ultimate guide to choosing a cruise ship cabin.

What does a shore excursion manager do?

The Shore Excursions Manager is responsible for presenting, promoting, supervising, and organizing shore excursions in ports of calls and onboard vessels. They ensure guests receive efficient and courteous assistance and manage the Shorex Team onboard. The manager plays an active role in the Emergency Response Organization, focusing on safety, guest, crew, and vessel safety. They coordinate excursions, including audio equipment, and instruct local guides.

The manager manages and coaches the Shorex Team, ensuring smooth dispatch and operation of shore excursions. They have in-depth knowledge of the product, destinations, and procedures, and can handle difficult passengers with grace, professionalism, and rational thinking. They also host and dine with guests and perform other duties as directed by senior management. The manager supervises the sales of the excursion office, takes proactive action to promote shore excursions, and reports any deviations from standards. Minimum experience and qualification requirements for this position are required.

How to become a manager on a cruise ship?

Cruise ship management positions typically require hospitality training and prior experience in a specialized area. Job titles and descriptions may vary, but examples include food and beverage managers who oversee all areas serving food and drink, budgeting, calculating expenses, and ensuring quality. Executive chefs manage all aspects of food service operation, supervising kitchen staff, preparing food, and performing administrative duties.