Shore excursions can be booked online up until the Pre-Sail cut-off time, 11:59pm ET, the evening prior to the cruise departure. For sailings where an itinerary is included, shore excursions can be booked, managed, and canceled online at Carnival.com. If you need to cancel any or multiple ports, Carnival will try to find alternative destinations. However, in general, you can change your mind and get your money back.
The deadline for making shore excursion bookings online is 1 day (24 hours) prior to sailing, unless otherwise noted in the shore excursion description. Space is limited, and no penalty can be imposed if you cancel before the final payment. Name changes on the Carnival Cruise website are defined as the cancellation of one guest and adding a new guest to a booking.
Shore excursions are cancellable until the day before, with pre-cruise excursions allowed if the excursion starts at least 90 minutes after the arrival flight time. Post-cruise shore excursions are allowed if the excursion starts at least 90 minutes after the arrival flight time. To cancel, go into your booking under booking order and details, find the excursion, and click on the edit button. As long as you don’t cancel it after 11:30pm EST the day before departure, you’ll get a full refund.
Carnival.com offers the ability to book, manage, and cancel shore excursions online. The following departments may be contacted for any inquiries regarding the Pre-Sail policy. Disney has been sailing Disney the last 5 cruises, and you can pick excursions and change them up to the day before you sailed.
📹 10 Shore Excursion Mistakes Cruisers (Almost) Always Regret
Shore excursions are a big part of cruising, but unfortunately there can be some mistakes that cruisers often make (and regret!).
Can you cancel ship excursions?
Excursions can be modified or cancelled up to 48 hours before port arrival without penalty. Tours involving flights, train, special events, overnight stays, hotel stays, and Private Journeys must be cancelled 30 days before sailing to avoid cancellation penalties. Guests can cancel pre-cruise by calling the offices or using the Cruise Planner, or onboard at the Shore Excursion desk or Guest Relations. For cruises affected by Royal Caribbean’s suspension, visit the Health and Travel Alerts page for more details on Onboard Credit.
Can I reschedule my Carnival cruise without penalty?
The ability to reschedule a Carnival cruise without incurring a penalty is contingent upon the date of the final payment. In the event that the final payment has not yet been remitted, a $50 per person service fee will be applied for any subsequent rescheduling prior to the aforementioned final payment.
How late can you cancel a Carnival excursion?
Orders must be cancelled online before the Pre-Sail cut-off time (11:59pm ET, two days prior to the cruise departure) and must be handled on board afterward. A full refund will be automatically posted to the payment used to secure the order. Guests will receive an email confirmation of the cancellation. If Tour Operations cancels an excursion pre-purchased, guests will receive an email advisory and the full refund. On-board shore tour cancellations after the cut-off time are charged at a rate of 25 per person, with a 100 charge if cancellation occurs within 24 hours of arrival in port.
Refunds less cancellation charges will be applied as a refundable On Board Credit to the guest’s Sail and Sign account. Sail and Sign credit balances will be paid to the guest in the form of a Carnival check at the end of the voyage.
Do cruise ships wait if you are late from an excursion?
The ship may wait for passengers returning from a cruise-line organized excursion if it is running late. This is because the excursion is supposed to take place within the allotted port time. Two recent incidents have highlighted the issue of delayed returns. On March 27, eight Norwegian cruise passengers were stranded on São Tomé and Príncipe after their private excursion arrived more than an hour after boarding closed.
On May 13, a couple sailing in the Mediterranean with the same cruise line were left stranded in Motril, Spain, after an hour bus delay due to rain. Cruises allow travelers to experience multiple destinations on one trip with port stops for exploring new places.
Can I reschedule my cruise to another date?
Transferring your booking to another cruise line is only possible once, and most cruise lines do not allow date changes within 14 days of departure. Some cruise lines may not allow transfers within 90 days. The new booking must be of equal or greater value, within one year of the original sailing date, and any promotions or discounts may not apply. To request a transfer, fill out the Customer Contact Form by logging into My Booking.
After accessing your booking details, submit an enquiry form with the details of the alternative cruise you found. If you wish to cancel your sailing, confirm your request and the reason, and a team member will be in touch to confirm cancellation charges according to the booking terms and conditions.
How much does Carnival charge to change cruise dates?
Ship and sailing date changes are allowed before the final payment due date, but with a $50 USD service fee per person. Changes made after the due date are subject to standard cancellation penalties. Lower rates are available for the same ship, sailing, stateroom category, and number of guests, but special restrictions may apply. Super Saver rates are available for programs that do not allow cabin selection at the time of booking, except for the Pack and Go promotion.
Can I change my excursion on Carnival?
To make changes to shore excursion orders after the Pre-Sail cut-off time (11:59pm ET, two days prior to the cruise departure), you must contact the Shore Excursion Manager once onboard the ship. If you cancel a cruise booking within the cut-off window, a full refund will be automatically posted to the payment method used to pay for the order.
Some popular shore excursions may sell out, so it is recommended to book all shore excursions as early as possible after booking your cruise and meeting all deposit requirements for each guest. If an excursion is unavailable, you may search for alternate excursions within the same activity type or check with the Shore Excursion Manager onboard to check for last-minute cancellations. Waitlisting an excursion is currently unavailable.
Pre-paid shore excursion tickets will be delivered to your stateroom after sailing on the first evening of your cruise.
How do I get a refund on Carnival excursions?
The cancellation and refund policy for shore excursions is subject to change due to bad weather or unexpected circumstances. Some excursions have minimum guest participation requirements and may be cancelled or modified based on the number of participants. Carnival or the Tour Operator will provide advance notice in case of cancellation or modification. Full refunds will be made to guests who purchased cancelled excursions. If the excursion is cancelled before sailing, the refund will be directly credited to the payment used to pay for the order.
If the excursion is cancelled while onboard, the refund will be credited to the shipboard account. If you do not have a cruise booking number, you can browse shore excursions online at carnival. com/shore-excursions. To make a booking, you must first book a cruise and meet deposit requirements for each guest. If you still do not have a booking number, contact your Travel Agent or whoever assisted you with your cruise booking. If you change your cruise booking to a different ship or sailing date, all shore excursion orders for the cancelled cruise booking will automatically cancel and any payments will be refunded.
Can you change cruise dates once booked?
Transferring your booking to another cruise line is only possible once, and most cruise lines do not allow date changes within 14 days of departure. Some cruise lines may not allow transfers within 90 days. The new booking must be of equal or greater value, within one year of the original sailing date, and any promotions or discounts may not apply. To request a transfer, fill out the Customer Contact Form by logging into My Booking.
After accessing your booking details, submit an enquiry form with the details of the alternative cruise you found. If you wish to cancel your sailing, confirm your request and the reason, and a team member will be in touch to confirm cancellation charges according to the booking terms and conditions.
What happens if a cruise changes itinerary?
A cruise line may allow passengers to cancel or reschedule a cruise if it is major and announced before sailing. This is due to various reasons, such as new vessel deployments, routine dry-dock maintenance, or major mechanical malfunctions that prevent the vessel from sailing safely or at a speed that allows it to complete its scheduled itineraries. The cruise line may also provide the opportunity to reschedule the cruise without incurring penalties.
Is it cheaper to buy excursions on the ship?
Ship-sponsored tours are often more expensive than directly offered tours through the operator, as the cruise line serves as the middleman and inflates fees to take a cut before paying the tour company. Independent tours take smaller groups, allowing for more personalized experiences. When booking a private tour, you may be one of fewer than 20 people, compared to the smaller group sizes of third-party tours. Therefore, it’s essential to choose the right tour option for your travel needs.
📹 6 things I’ll NEVER do on a Carnival cruise again!
After four Carnival cruises, here are the top things I’ll NEVER do again onboard! Read more: https://cruise.blog/
Add comment