Norwegian Cruise Line (NCL) allows passengers to modify or cancel excursions up to 48 hours before their arrival in port without penalty. Cancellations can be made by writing “Cancel” on the tickets and returning them to the Shore Excursion Desk or Drop Box. Refunds will be credited to the guest’s onboard account. However, the NCL website does not provide the ability to cancel Shore Excursions, Dining Reservations, or any other pre-purchased items like Royal.
To cancel prepaid reservations prior to sailing, passengers must call 866-896-3152 for Shore Excursions and +47 21 95 62 10 for Dining, Entertainment, and Spa. Shore excursions can be booked through NCL’s website and can be canceled up to one day before the cruise for a full refund to the credit card. Once on board, if a tour is canceled less than 48 hours before arrival, the tour is nonrefundable.
Cancellations must be telephoned to NCL’s Reservations Department by your travel agent. The cancellation window typically lasts 3 to 30 days before embarkation day, leaving little room for flexibility. Under your cruise contract, Norwegian Cruise Line has the right to cancel, advance, postpone, or substitute any scheduled sailing or itinerary. Group shore excursions cancelled within three days prior to the embarkation date are nonrefundable. Custom tours may have different cancellation deadlines.
In case of a deposit being canceled by Norwegian Cruise Line, the cash taken out of the AMEX card will be forfeited. It is important to note that the NCL website does not provide the ability to cancel Shore Excursions, Dining Reservations, or any other pre-purchased items like Royal.
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Can I cancel excursions on Norwegian?
Tour cancellations made less than 48 hours before arrival at the port are non-refundable. Certain tours, such as overland, customized, and theatre performances, may have different cancellation fees. For details, contact the Shore Excursion Desk. If a flight departure is cancelled due to weather, a full credit will be provided. To cancel a tour, return the ticket to the Shore Excursion Desk and inform the staff. Refunds will be credited to the guest’s onboard account.
Online bookings for shore excursions with a balance remaining on the guest’s reservation will be applied to the remaining balance. Online booking refunds will not be made until full payment is received. NCL aims to make its Shore Excursion program accessible to all guests, but there are inherent limitations beyond NCL’s control that may limit the ability of guests with special needs to participate in certain excursions.
Guests should inform the Shore Excursion department of their disabilities and meet with staff on board to discuss their disabilities and the unique characteristics of each Shore Excursion. Independent transportation is typically recommended for the comfort and convenience of guests with disabilities.
Does Norwegian pay commission on shore excursions?
It is notable that Norwegian cruise lines do not remunerate travel agents with a commission on shore excursions. This is because the cruise line has increased the commission by 30% by adding more items to the fare, including a $50 credit on shore excursions. This commission is applied to shore excursions included in the cruise fare, thereby illustrating the value-added marketing strategy that has augmented travel agents’ earnings in recent years.
Do cruises have free cancellation?
The penalty for non-payment of a cruise is the standard deposit amount, which is applied from the final payment date to 56 days prior to sailing. From 55 days to 30 days, the penalty is 50 of the Total Fare or the standard deposit amount, whichever is greater. From 29 to 15 days, the penalty is 75 of the Total Fare or the standard deposit amount, whichever is greater. From 14 days to the day of the cruise, the penalty is 100 of the Total Fare. No refunds will be made if the cruise is not attended or canceled.
The Total Fare includes Cruise Charges, Transfer Services, Pre/Post Cruise Vacation Packages, and Fly2Fun Air. Government Taxes and Fees, as shown on the cruise invoice, and any prepaid Service Gratuity are not subject to a cancellation penalty and will be refunded in case of cancellation. The Cruise Charges are the combination of the Cruise Fare and Required Cruise Fees and Expenses.
Can you cancel Celebrity Shore excursions?
It should be noted that refunds are not available for products that have already been purchased and are therefore non-refundable. It is possible to cancel or modify shore excursions up to 48 hours prior to departure, resulting in a full refund. However, once the tour has commenced, refunds are no longer available.
Do excursions sell out on cruises?
If you’re interested in a shore excursion, it’s important to check back frequently as some popular options may sell out. However, it’s also possible for cancellations to occur. To avoid this, book all excursions early after booking your cruise and meeting all deposit requirements. If an excursion isn’t available, search for alternate activities or consult the Shore Excursion Manager onboard. Waitlisting is currently unavailable. Pre-paid shore excursion tickets will be delivered to your stateroom after sailing on the first evening of your cruise.
The type and degree of disability determine which excursions are recommended for physically challenged guests. For those able to walk independently, easy or moderate activity excursions are recommended.
Can you cancel a shore excursion on Carnival?
Carnival offers shipboard credit for shore excursion order refunds, but any credit not utilized by the end of the cruise will be refunded via check to the order’s designated contact person on the morning of debarkation. For online cancellations of excursions made before the cut-off window (24 hours prior to sailing), a full refund will be posted to the credit card used to pay for the order, regardless of whether the person who made the purchase is sailing.
No changes can be made after the cut-off window until sailing and must be approved by the Shore Excursion Manager onboard. For cancellations made once onboard, refunds will be made to the Sail and Sign account of the order’s contact person, not the original credit card used to secure the online order. If a designated contact person cancels and does not reassign the responsibility, the associated shore excursion orders will automatically be cancelled and refunded. Carnival will only offer shipboard credit for shore excursion order refunds, but orders become non-refundable within 24 hours of arrival in the port where the shore excursion is to occur.
How do I contact shore excursions on NCL?
Passengers may reserve onboard activities via the NCL website (ncl. com/myncl), by contacting the Shore Excursions and Spa department on 00800 0310 21 21 (available for Norwegian Epic passengers only), or by consulting a travel professional. Specialty dining can be pre-booked online for parties of up to eight guests. However, for larger parties, the most efficient method of pre-booking is by calling 00800 0310 21 21. Reservation agents are available to assist with pre-booking specialty dining using multiple credit cards.
What are the disadvantages of shore excursion?
Cruise line excursions offer advantages such as traveling with a group of passengers and comparing notes with fellow shipmates. They are also reputable and licensed, unlike independent tours. However, downsides include potential long lines, crowded buses, and long stops at souvenir shops. Port tours can range from free on cruise lines like Viking, Crystal, and Uniworld to over $100 per person for higher-priced options like golf, helicopter rides, seaplane rides, and visits to ancient ruins.
Some lines even offer overnight excursions to swanky hotels or private limo tours. Traditional shore excursions are worth it for exploring sites far from the cruise dock, accessing historic monuments, forts, or castles, and learning more about a region.
Can I cancel shore excursions?
Excursions can be modified or cancelled up to 48 hours before port arrival without penalty. Tours involving flights, train, special events, overnight stays, hotel stays, and Private Journeys must be cancelled 30 days before sailing to avoid cancellation penalties. Guests can cancel pre-cruise by calling the offices or using the Cruise Planner, or onboard at the Shore Excursion desk or Guest Relations. For cruises affected by Royal Caribbean’s suspension, visit the Health and Travel Alerts page for more details on Onboard Credit.
How does NCL shore excursion credit work?
The $50 USD Shore Excursion Credit is an offer for the first guest in the stateroom to receive free shore excursions priced at $50 or less. This credit has no monetary value and is nonrefundable. If a port of call or excursion is missed, no refund or credit will be issued. The credit is applicable for each port, including debarkation ports, and is not transferable to other ports. The first guest may redeem the promotion on more than one shore excursion per port. Overnight stays are counted as individual ports/days for shore excursion Credit.
The credit can be redeemed via ncl. com, calling 0800 0310 21 21, or booking directly onboard. For shore excursions purchased prior to cruise, the promotion will be applied to the first guest at the time of purchase. For shore excursions purchased onboard, the promotion will be applied to the first guest’s onboard account. For shorex costing less than $50, guests will receive a 100 discount, reducing the price to zero.
The promotion and $50 Shore Excursion Credit do not apply to shore excursions tickets purchased for other guests, equipment rentals in Great Stirrup Cay and Harvest Caye, pre-cruise and post-cruise land tours, or pre-cruise and post-cruise land tours. The offer is only valid on select sailings and is subject to change without notice. No deposit is required for qualifying 3 and 4 guests, but guests 5-8 must pay prevailing fares.
How does ncl shore excursion credit work?
The $50 USD Shore Excursion Credit is an offer for the first guest in the stateroom to receive free shore excursions priced at $50 or less. This credit has no monetary value and is nonrefundable. If a port of call or excursion is missed, no refund or credit will be issued. The credit is applicable for each port, including debarkation ports, and is not transferable to other ports. The first guest may redeem the promotion on more than one shore excursion per port. Overnight stays are counted as individual ports/days for shore excursion Credit.
The credit can be redeemed via ncl. com, calling 0800 0310 21 21, or booking directly onboard. For shore excursions purchased prior to cruise, the promotion will be applied to the first guest at the time of purchase. For shore excursions purchased onboard, the promotion will be applied to the first guest’s onboard account. For shorex costing less than $50, guests will receive a 100 discount, reducing the price to zero.
The promotion and $50 Shore Excursion Credit do not apply to shore excursions tickets purchased for other guests, equipment rentals in Great Stirrup Cay and Harvest Caye, pre-cruise and post-cruise land tours, or pre-cruise and post-cruise land tours. The offer is only valid on select sailings and is subject to change without notice. No deposit is required for qualifying 3 and 4 guests, but guests 5-8 must pay prevailing fares.
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